Overview
Key Concepts
General
- Index
- Favorites
- User Getting Started
- General
- User Key Concepts
- Search
- User Testing and Debugging
- User Interface
Account
- Index
- Add a Group to an Organization
- Add a New Azure Cloud
- Add a New Cloud
- Add a User To a Group
- Add a User
- Add a User to a Team
- Azure Setup
- Azure
- Catalogs
- Clouds
- Cost Management
- Create a Team in an Organization
- Delete a Platform
- Deploy an Organization
- Deployment Approval Process
- Enable Access to an Assembly for a User on a Team
- Environment Profiles
- How Cost Tracking and Reporting Works
- Import and Export Catalog
- Account
- Manage OneOps User Accounts
- Notifications
- OneOps Policy Management
- Organization Summary
- Provide Only Necessary Privileges to Accounts
- Reports Summary
- Restrict Access with Teams
- Secrets Proxy
- Security Groups
- Shutdown a Cloud
- View a Reports Summary
- View, Add, or Edit Environment Profiles
- View an Organization Summary
- View Assembly and Organization Consumption with Reports
Design
- Index
- Add a Platform to a Design
- Add a Variable
- Add ELK Stack to an Application
- Add or Delete a Security Group to Open or Close an Additional Port
- Add a Team to an Assembly
- Apache HTTP Server Component
- Apache HTTP Server Pack
- Apache Tomcat Pack
- Artifact Component
- Attachments
- Variables Override Prevention
- Certificate Component
- Chocolatey Package Component
- Components
- Compute Component
- Create Assemblies to Design Applications
- Create Environment Dependency with Environment Profiles
- Daemon Component
- Design Best Practices
- Download Component
- Edit a Platform
- Enable https for a Service (LB Certs)
- File Component
- Filebeat Component
- Firewall Component
- Fully Qualified Domain Name FQDN
- Hostname Component
- Design
- Java Component
- Job Component
- Keystore Component
- Load Balancer Component
- Library Component
- Load/Extract
- Logstash Component
- Manage Assemblies
- DotNet Framework Component
- Microsoft IIS Pack
- IIS Website Component
- Microsoft SQL Server Pack
- Naming Conventions
- NuGet Package Component
- Objectstore Component
- Operating System Component
- Packs
- Platform Links
- Platforms
- Ports by Platform
- Propagation
- Security Group Component
- Secrets Client Component
- Sensuclient Component
- Set Up Multiple Ports/Protocols in Load Balancer
- Share Component
- SSH Keys Component
- Storage Component
- Telegraf Component
- Upgrade an Application Version in an Environment
- User Component
- Variables
- View Design Releases
- Volume Component
- Watching an Assembly
- Website Component
Transition
- Index
- Add CNAME in Azure DNS
- Add CNAME
- Add or Edit Primary and Secondary Clouds
- Add or Reduce Capacity
- Availability Modes
- Configure ECV Check URL on OneOps
- Create an Environment
- Delete an Environment
- Deploy Application after Design Changes
- Deploy an Application for the First Time
- Deploy Application With Database
- Deploy an Environment
- Deploy Multiple Clouds in Parallel
- Deploy and Provision an Application and Environment for the First Time
- Edit an Environment
- Email Notification Relay
- Environment Releases
- Environment
- Transition
- Remove an Unused Cloud from an Environment
- Rollback Code
- Set Variable Cloud Scaling Percentage
- Transition Best Practices
- Transition
- View Deployment Status
Operation
- Index
- Assess the Health of Applications, Platforms and Clouds
- Auto Repair
- Auto Replace
- Auto Scale
- Computes in Operation
- Control Environment
- Enable Platform to Auto Replace Unhealthy Components
- Ensure that Alerts for Production Environment are Sent to NOC
- Find a Platform VIP Name
- Grep or Search Text in Files on Computes
- Operation
- Navigation to Monitors
- Monitors
- Operations
- Operations Summary
- Set Up a Custom Action
- Take a Node out of Traffic (ECV Disable)
- Update or Upgrade New OneOps Code
User Testing and Debugging
Find the URL for Your App
The default URL for your webapp that is deployed in OneOps is made up of the deployment details.
| Part | Source |
|---|---|
| perf-test | platform name |
| d1 | environment name |
| tomtest | assembly name |
| testing | organization name |
| OneOps QA Server | zone in Infoblox for the cloud |
More details are available in Computes in Operation
View the Number of VMs in Use
To see what you are using in OneOps, follow these steps:
- To go to the ‘organization summary’ page, click your organization name, next to your username at the top right.
- Click the reports tab which is part way down the page above notifications. The reports show the compute resources that you are using. You can spin the data by cloud and by assembly name.
Error Message Meanings
| No | Error | Desc | Symptom | Fix | ||
|---|---|---|---|---|---|---|
| 1. | Rsync error | Deployment fails with rsync connection error in deployment log (Assemblies -> Transition -> Env -> View Deployment) | cmd error: rsync: connection unexpectedly closed (0 bytes received so far) [sender] cmd error: rsync error: unexplained error (code 255) at io.c(600) [sender=3.0.6] |
Check the compute health status on the Operations page (Operations -> Env -> platform ) and make sure that the compute is reachable. If not ,Reboot the compute from the compute summary page (Operations -> Env -> platform -> Compute -> Summary tab & Actions). | Icon | Select ‘Auto Repair’ when creating an env, whichenables automatic repair of component instances based on monitors with enabled heartbeats and metrics you define with Unhealthy event triggers |
| 2. | RequestEntityTooLarge | Deployment fails with RequestEntityTooLarge in deployment log (Assemblies -> Transition -> Env -> View Deployment) | FATAL: Excon::Errors::RequestEntityTooLarge: Expected([200, 202]) <=> Actual(413 Request Entity Too Large | Your organization tenant hasreached the quota limit for compute nodes. Create a JIRA ticket for IAAS team. Icon Cleanup any unwanted vms/env to make more room for new computes |
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| 3. | FATAL: Invalid imageRef provided | Deployment fails with FATAL: Invalid imageRef provided in deployment log. | FATAL: Invalid imageRef provided | This scenario can occur when: (a) the user selected bad/not-supported OS Type (b) the user selected correct OS Type, but it’s missing mapping in the cloud Solution is to choose the OS that is supported on the selected cloud or leave the OS to “Default to cloud” |
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| 4. | ERROR: error in lvcreate | Deployment fails in ‘Volume’ component with following error message in failed deployment log: ERROR: error in lvcreate | ERROR: error in lvcreate | This scenario can occur when the value to “Size” attribute in ‘Volume’ component exceeds than the permitted values.The permitted values varies from compute flavor to compute flavor. The permitted or maximum size can be viewed here:Standard VM Size DefinitionRefer to column “Resized (GB) “. | ||
| 5. | No space left on device ENOSPC: No space left on device |
Deployment fails in ‘compute’ component with following error message in failed deployment log: No space left on device ENOSPC: No space left on device |
ENOSPC: No space left on device | Potential cause for this scenario is that the affected compute does not have enough space under ‘/app’ due to which deployment is failing. SSH to the affected compute and (a) check the memory usage using “df -hP /app” if there is zero space left over or very minimal space left over, then clear the unwanted files or logs to increase the free space. (b) if significant space is available in /app ,then check for the inodes using ‘df -hi’ command |
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| 6. | ERROR:Net::HTTPServerException: 404 “Not Found” | Deployment fails in ‘artifact’ component with following error message in failed deployment log: error: Net::HTTPServerException: 404 “Not Found” Or</br>Net::HTTPServerException: 403 “Forbidden |
error: Net::HTTPServerException: 404 “Not Found” | The potential cause for this scenario : (a) artifact is absent in nexus (b) repository is mentioned as pangaea_snapshot instead of pangaes_releases or vice-versa. |
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| 7. | FATAL: RuntimeError: ruby_block Install plugin: elasticsearch-kopf had an error: RuntimeError: [!] Failed to install plugin | Deployment fails in ‘Elastic-search’ component with following error message in failed deployment log: Exception in thread “main” java.lang.UnsupportedClassVersionError: org/elasticsearch/plugins/PluginManager : Unsupported major.minor version 51.0 | Exception in thread “main” java.lang.UnsupportedClassVersionError: org/elasticsearch/plugins/PluginManager : Unsupported major.minor version 51.0 | To remediate this scenario, ensure that Java-7 is installed on the computes, where Elastic-search is being installed. Elastice-Search needs Java-7. How to update Java version: How to update JDK/JRE version on OneOps ? |
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| 8. | message=>String length exceeds maximum [name, 127]”, “severity”=>”ERROR”, “errorcode”=>1106 | Deployment fails with ‘failed without any specified faults’ in lb component. | server exists: {“message”=>”String length exceeds maximum [name, 127]”, “severity”=>”ERROR”, “errorcode”=>1106} | Potential cause for this scenario is that the provided ‘environment’ name is too long. It should not exceed 127 chars,as there is a limitation at netscalar level for LB creation.LB names should not exceed 127 chars. | ||
| 9. | Compute Action ‘status’ fails. | Compute Action ‘status’ results in below error: {"code":404,"errorCode":4003,"message":"Given ci 363128 already has active ops procedure."} |
{"code":404,"errorCode":4003,"message":"Given ci 363128 already has active ops procedure."} |
In case of failure of any action/procedure with error message indicating that there is an ‘active’ cid present, then that inprogress action/procedure needs to be completed/canceled. Until then,no other action can be worked upon same component. | ||
| 10. | LB is not working, but ‘curl’ to individual IPs work. | ‘curl’ to FQDN fails, whereas to Individual IP-Address works. | ‘curl’ to FQDN fails, whereas to Individual IP-Address works | Potential causes: check whether ECV is correct Check whether the ECV check has the port - 80 or 8080 and also the listener port should be the same as ECV check 80 or 8080. |
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| 11. | Not all services available for platform: xxxxxxxx, the missing services:[Wmt_oracle] | Deployment fails with error message : »»> Not all services available for platform: xxxxxxxxx, the missing services: | »»> Not all services available for platform: xxxxxxxxx, the missing services: | Potential Cause: the cloud on which the deployment has failed does not contain the listed service.In this case it is Oracle. |
Debugging
Troubleshooting Logs
Transition > environment > deployment tab
- From the Dashboard, select an assembly.
- Click Transition. The Environments page displays
- Select an environment.
- Click the deployment tab.
- Select a deployment. A list of deployment details displays an update to each component in the Deployment Details panel.
- Select an update.
- Select the log tab. The colored tabs display the conditions of deployment and allow you to sort the log information.
The logs display in chronological order, newest to oldest and are stated in Chef coding language.
